# Blossom Healthcare Solutions

*Operated by Blossom Healthcare Solutions Limited.*

Blossom Healthcare Solutions is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/07/2022

## Practical info

- Postcode: CM18 7NF
- Registered manager: Maisiri, Patience
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Infection prevention and control measures, including PPE use, were effective.
  - Published: 2022-07-23
- Finding
  - Evidence: Complaints procedure was in place and complaints were investigated and resolved.
  - Published: 2022-07-23
- Finding
  - Evidence: Staff monitored people's health effectively and worked well with other professionals.
  - Published: 2022-07-23
- Finding
  - Evidence: People were treated with dignity and respect; care plans considered cultural, religious and spiritual needs.
  - Published: 2022-07-23
- Finding
  - Evidence: Staff were recruited safely and there were enough staff to meet people's needs.
  - Published: 2022-07-23
- Finding
  - Evidence: People and their relatives told us they felt safe and were protected from the risk of abuse.
  - Published: 2022-07-23
- **missed_or_late_visits** _(minor)_
  - Evidence: There was mixed feedback about late calls, however the provider had recognised this and was working on reducing this.
  - Published: 2022-07-23
- **care_planning** _(moderate)_
  - Evidence: Two people that used the service had been receiving care without an appropriate healthcare professional providing oversight.
  - Published: 2022-07-23
- **medication_management** _(moderate)_
  - Evidence: medicine was administered to two people with complex needs in a specific way and we were not assured this was within the scope of the providers registration.
  - Published: 2022-07-23
- **leadership** _(moderate)_
  - Evidence: We were not yet assured the provider who was also the registered manager had a good understanding of their role and responsibilities in relation to the conditions of their registration
  - Published: 2022-07-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-23
- Finding
  - Staffing and recruitment
  - Published: 2022-07-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8169809772

HomeCare Compass is an independent guide and is not affiliated with the CQC.