# Daisies Care Consultants

*Operated by Daisies Care Consultants Limited.*

Daisies Care Consultants is a CQC-regulated home-care agency in Skipton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/06/2022

## Practical info

- Postcode: BD23 4NN
- Registered manager: Foy, Laura
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Skipton
- Last CQC check: 18/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-18

### Other

- Finding
  - Evidence: No longer in Special Measures; previous breaches of regulations 17, 18 and 19 resolved
  - Published: 2022-06-18
- Finding
  - Evidence: Registered manager works collaboratively with other agencies and healthcare professionals
  - Published: 2022-06-18
- Finding
  - Evidence: Lessons learnt reviews completed and shared with staff to minimise recurrence
  - Published: 2022-06-18
- Finding
  - Evidence: Good understanding and application of the Mental Capacity Act
  - Published: 2022-06-18
- Finding
  - Evidence: Detailed personalised care plans including end of life wishes where appropriate
  - Published: 2022-06-18
- Finding
  - Evidence: Strong person-centred culture with people treated with dignity and respect
  - Published: 2022-06-18
- Finding
  - Evidence: Robust induction, training and competency checks for staff
  - Published: 2022-06-18
- Finding
  - Evidence: Medicines administered safely and in line with national guidance
  - Published: 2022-06-18
- Finding
  - Evidence: Staff recruited safely with mandatory checks in place
  - Published: 2022-06-18
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-06-18

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-06-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-18
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-06-18
- Finding
  - Using medicines safely
  - Published: 2022-06-18
- Finding
  - Staffing and recruitment
  - Published: 2022-06-18

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-06-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8162121146

HomeCare Compass is an independent guide and is not affiliated with the CQC.