# Domiciliary Support Team

*Operated by Outreach Community and Residential Services.*

Domiciliary Support Team is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 29/07/2022

## Practical info

- Postcode: M26 1NR
- Registered manager: Crank, Catherine
- Local authority: Bury
- Region: North West
- City: Manchester
- Last CQC check: 29/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-29
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-29
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-07-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-29

### Other

- Finding
  - Evidence: People supported to pursue interests, activities and maintain independence
  - Published: 2022-07-29
- Finding
  - Evidence: Low level of complaints with responsive complaints handling
  - Published: 2022-07-29
- Finding
  - Evidence: Open and transparent culture with good partnership working with health and social care professionals
  - Published: 2022-07-29
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act
  - Published: 2022-07-29
- Finding
  - Evidence: Strong induction and training programme including the Care Certificate
  - Published: 2022-07-29
- Finding
  - Evidence: Effective infection prevention and control practices, including PPE use and testing
  - Published: 2022-07-29
- Finding
  - Evidence: Staff promoted equality and diversity and provided culturally appropriate care
  - Published: 2022-07-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-29
- Finding
  - End of life care and support
  - Published: 2022-07-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-29
- Finding
  - Using medicines safely
  - Published: 2022-07-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-29
- Finding
  - Staffing and recruitment
  - Published: 2022-07-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-29
- Finding
  - Duty of candour
  - Published: 2022-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8134632436

HomeCare Compass is an independent guide and is not affiliated with the CQC.