# Triangular Care Services Limited

*Operated by Triangular Care Services Ltd.*

Triangular Care Services Limited is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 10/06/2023

## Practical info

- Postcode: NN16 9LX
- Registered manager: Spikesley, George
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 10/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-10

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-10

### Other

- Finding
  - Evidence: Registered manager engaged with external resources including local authority webinars and Skills for Care forum.
  - Published: 2023-06-10
- Finding
  - Evidence: Infection prevention and control practices were followed consistently by staff.
  - Published: 2023-06-10
- Finding
  - Evidence: Registered manager was proactive in reporting safeguarding concerns to the local authority and CQC.
  - Published: 2023-06-10
- Finding
  - Evidence: Staff supported people to engage in meaningful activities and social events.
  - Published: 2023-06-10
- Finding
  - Evidence: People were involved in care planning and reviewing their care needs.
  - Published: 2023-06-10
- Finding
  - Evidence: Staff supported people to attend health appointments, liaised with healthcare professionals, and took timely action in health emergencies.
  - Published: 2023-06-10
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks for all staff.
  - Published: 2023-06-10
- Finding
  - Evidence: Sufficient staffing levels with reliable timekeeping; people reported being kept informed of any delays.
  - Published: 2023-06-10
- Finding
  - Evidence: Medicines management had improved following transfer to an electronic monitoring system, resolving the previous breach of Regulation 12.
  - Published: 2023-06-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-10
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-06-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-10
- Finding
  - Staffing and recruitment
  - Published: 2023-06-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-10
- Finding
  - Using medicines safely
  - Published: 2023-06-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-10

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2023-06-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-10
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-06-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-809139037

HomeCare Compass is an independent guide and is not affiliated with the CQC.