# La Vie En Rose Ltd

*Operated by La vie en Rose Limited.*

La Vie En Rose Ltd is a CQC-regulated home-care agency in Tewkesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/09/2022

## Practical info

- Postcode: GL20 8BT
- Registered manager: Muth, Slawomir
- Local authority: Gloucestershire
- Region: South West
- City: Tewkesbury
- Last CQC check: 03/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Managers complied with their legal requirement of notifying CQC of significant events
  - Published: 2022-09-03
- Finding
  - Evidence: Effective systems were in place to manage and monitor the service and engage with staff and people who use the service
  - Published: 2022-09-03
- Finding
  - Evidence: Managers focused on learning from incidents and identifying areas that required improvement
  - Published: 2022-09-03
- Finding
  - Evidence: Staff had completed training on how to recognise and report abuse and knew how to apply it
  - Published: 2022-09-03
- Finding
  - Evidence: People were supported by a consistent staff team who knew them well and confirmed staff arrived on time with no missed calls
  - Published: 2022-09-03
- Finding
  - Evidence: Safe recruitment processes and checks were in place and being used in line with the providers recruitment policy and legislation
  - Published: 2022-09-03
- **leadership** _(minor)_
  - Evidence: There was no registered manager in post at the time of this inspection, however the nominated individual confirmed they would be applying to be the registered manager with CQC.
  - Published: 2022-09-03
- **care_planning** _(minor)_
  - Evidence: we identified some people's care records and risk management plans were more detailed than others
  - Published: 2022-09-03
- **medication_management** _(minor)_
  - Evidence: records of the administration of people's barrier creams and when medicines were administered jointly with family members needed to be in more detail to ensure people received their medicines as prescribed
  - Published: 2022-09-03
- **staff_training** _(moderate)_
  - Evidence: The service was registered to support people with a learning disability; however, they had not ensured staff had been trained on interacting with people with a learning disability and autism
  - Published: 2022-09-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-03
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-09-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8088245430

HomeCare Compass is an independent guide and is not affiliated with the CQC.