# Woburn Care

*Operated by Woburn Care Company Ltd.*

Woburn Care is a CQC-regulated home-care agency in Dunstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/05/2023

## Practical info

- Postcode: LU6 1LE
- Registered manager: Monteiro, Chelsea
- Local authority: Central Bedfordshire
- Region: East
- City: Dunstable
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: A new manager was recruited during the inspection and remedial plans were initiated, including a digital care management system and training platform.
  - Published: 2023-05-04
- Finding
  - Evidence: Infection control training was provided and PPE was available and used appropriately.
  - Published: 2023-05-04
- Finding
  - Evidence: Care plans were detailed and person-centred, supporting personalised care delivery.
  - Published: 2023-05-04
- Finding
  - Evidence: Care workers had been safely recruited with robust systems introduced by the new manager for monitoring staff files.
  - Published: 2023-05-04
- Finding
  - Evidence: Risks to people's health and safety were assessed and regularly reviewed, with measures to mitigate identified risks.
  - Published: 2023-05-04
- Finding
  - Evidence: Medicines were managed safely with appropriate training and competency assessments for staff.
  - Published: 2023-05-04
- Finding
  - Evidence: People and relatives praised the kind and caring nature of care workers, with consistent positive feedback about compassion and dignity.
  - Published: 2023-05-04
- **consent_capacity** _(minor)_
  - Evidence: No training had been provided for care workers to give them an understanding of how to support people when their mental capacity declined.
  - Published: 2023-05-04
- **leadership** _(moderate)_
  - Evidence: The registered manager left the service in December 2022. Since the registered manager had left some care workers had found the lack of leadership was unsettling.
  - Published: 2023-05-04
- **incident_learning** _(moderate)_
  - Evidence: The provider did not have a system in place to identify lessons learned and cascade the learning through the staff team to help improve practice and safety.
  - Published: 2023-05-04
- **missed_or_late_visits** _(moderate)_
  - Evidence: People, their relatives and care workers told us of staff shortages that had resulted in some people not receiving their scheduled care visits.
  - Published: 2023-05-04
- **staff_training** _(moderate)_
  - Evidence: Care workers advised they did not receive effective or regular training. One said, 'The only training we ever got was online training which wasn't suitable as it was talking about care homes.'
  - Published: 2023-05-04
- **supervision_appraisal** _(moderate)_
  - Evidence: We found shortfalls in the staff training provision and staff supervision. This meant the provider could not be assured care workers had the necessary skills.
  - Published: 2023-05-04
- **governance** _(critical)_
  - Evidence: Systems were not used or were ineffective for assessing and monitoring the quality of care, safety and personal needs of people using the service. Breach of regulation 17(1).
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-806059961

HomeCare Compass is an independent guide and is not affiliated with the CQC.