# Golden Care Group

*Operated by Golden Care Group Limited.*

Golden Care Group is a CQC-regulated home-care agency in Cheadle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 27/04/2022

## Practical info

- Postcode: SK8 3TD
- Registered manager: Odongo, Sharon
- Local authority: Stockport
- Region: North West
- City: Cheadle
- Last CQC check: 27/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-17
- Finding
  - Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-17
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-05-17

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-05-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-17

### Other

- Finding
  - Evidence: MCA assessments completed appropriately with family involvement
  - Published: 2022-05-17
- Finding
  - Evidence: Staff completed care certificate induction and reported good training availability
  - Published: 2022-05-17
- Finding
  - Evidence: Person-centred care plans with personalised information about hobbies and interests
  - Published: 2022-05-17
- Finding
  - Evidence: Positive feedback from people and relatives about caring, dignified support
  - Published: 2022-05-17
- Finding
  - Evidence: Sufficient PPE available and routine COVID-19 testing in place
  - Published: 2022-05-17
- Finding
  - Evidence: Medicines administered safely with accurate MAR records and competency assessments
  - Published: 2022-05-17
- Finding
  - Evidence: Enough staff to deliver care safely with no late or missed visits reported
  - Published: 2022-05-17
- **leadership** _(moderate)_
  - Evidence: the service did not have a registered manager. The previous registered manager had de-registered shortly before our inspection.
  - Published: 2022-05-17
- **record_keeping** _(minor)_
  - Evidence: we asked the provider to update this to show the dates training was completed and when updates were due
  - Published: 2022-05-17
- **supervision_appraisal** _(moderate)_
  - Evidence: The December 2021 audit identified further improvements were required in relation to staff supervision frequency. No appropriate action had not been taken to address this.
  - Published: 2022-05-17
- **safeguarding** _(critical)_
  - Evidence: One member of staff had also started working for the service prior to their disclosure barring service (DBS) check being in place.
  - Published: 2022-05-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-17

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-05-17
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-05-17
- Finding
  - Using medicines safely
  - Published: 2022-05-17
- Finding
  - Staffing and recruitment
  - Published: 2022-05-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-17
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-17
- Finding
  - Continuous learning and improving care; Engaging and involving people
  - Published: 2022-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8060017924

HomeCare Compass is an independent guide and is not affiliated with the CQC.