# Aldanat Care

*Operated by Aldanat Care Services Limited.*

Aldanat Care is a CQC-regulated home-care agency in Clacton-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2023

## Practical info

- Postcode: CO16 9JE
- Registered manager: Carter, Karen
- Local authority: Essex
- Region: East
- City: Clacton-on-sea
- Last CQC check: 23/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-23

### Other

- Finding
  - Evidence: Staff worked well with external professionals to achieve good outcomes for people.
  - Published: 2023-08-23
- Finding
  - Evidence: The provider operated a robust recruitment process including DBS checks and satisfactory references for all staff.
  - Published: 2023-08-23
- Finding
  - Evidence: Staff felt well supported by management and reported a positive ethos within the service.
  - Published: 2023-08-23
- Finding
  - Evidence: The registered manager had quality assurance systems in place that reliably identified areas for improvement.
  - Published: 2023-08-23
- Finding
  - Evidence: Staff were knowledgeable about the Mental Capacity Act and applied it in practice to promote choice and least restrictive support.
  - Published: 2023-08-23
- Finding
  - Evidence: People were involved in the recruitment process to select staff with the right skills and personalities.
  - Published: 2023-08-23
- Finding
  - Evidence: Staff supported people to play an active role in maintaining their own health and wellbeing and enabled people to access specialist health and social care support in the community.
  - Published: 2023-08-23
- **governance** _(minor)_
  - Evidence: the registered manager was going to develop the system they already had and incorporate these areas into themes and trends to drive change.
  - Published: 2023-08-23
- **communication_with_families** _(minor)_
  - Evidence: Professionals spoke highly about the responsiveness of staff, however they felt that the communication with the management needed to improve.
  - Published: 2023-08-23
- **care_planning** _(moderate)_
  - Evidence: In some cases, there were restrictions in people's homes without adequate justification as to if this was the least restrictive measure.
  - Published: 2023-08-23
- **medication_management** _(moderate)_
  - Evidence: Records and trends picked up by the management team showed that there were consistent areas of improvement in the signing of the medicine administration records.
  - Published: 2023-08-23
- **safeguarding** _(critical)_
  - Evidence: we found examples where staff did not follow these guidelines and it resulted in people being unnecessarily restrained and, in some cases, not in line with safe practices.
  - Published: 2023-08-23
- **incident_learning** _(moderate)_
  - Evidence: The registered manager did not always capture incidents relating to restraint and how any lessons learnt that is identified is shared with the relevant people to drive change and improvements.
  - Published: 2023-08-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-23
- Finding
  - Staffing and recruitment
  - Published: 2023-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-23
- Finding
  - Using medicines safely
  - Published: 2023-08-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8053928942

HomeCare Compass is an independent guide and is not affiliated with the CQC.