# Richmond and Kingston DCA

*Operated by United Response.*

Richmond and Kingston DCA is a CQC-regulated home-care agency in Teddington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/03/2023

## Practical info

- Postcode: TW11 9BP
- Registered manager: Mackinney, Jacqueline
- Local authority: Richmond upon Thames
- Region: London
- City: Teddington
- Last CQC check: 29/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Provider worked in partnership with social workers, local authority quality team and learning disability nurses
  - Published: 2023-03-29
- Finding
  - Evidence: Person-centred culture described as open, positive, inclusive and empowering with good outcomes evidenced by relative and staff feedback
  - Published: 2023-03-29
- Finding
  - Evidence: Staff received annual reviews, 6-weekly supervision and 2-monthly staff meetings supporting continuous improvement
  - Published: 2023-03-29
- Finding
  - Evidence: Duty of candour understood and practised; people and relatives informed when things go wrong with an apology provided
  - Published: 2023-03-29
- Finding
  - Evidence: Accidents, incidents and safeguarding concerns fully investigated with emerging themes identified and shared with staff
  - Published: 2023-03-29
- Finding
  - Evidence: Quality assurance systems now used effectively to monitor care quality, with KPIs including care plan reviews and satisfaction surveys
  - Published: 2023-03-29
- Finding
  - Evidence: Robust and thorough staff recruitment process including scenario-based interviews, DBS checks and 6-month probationary period
  - Published: 2023-03-29
- Finding
  - Evidence: Risk assessments covered all aspects of people's health, daily living and social activities and were regularly reviewed and updated
  - Published: 2023-03-29
- Finding
  - Evidence: Medicines safely administered, regularly audited and appropriately stored and disposed of following previous requires improvement rating
  - Published: 2023-03-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-07-27

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-27
- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8043166315

HomeCare Compass is an independent guide and is not affiliated with the CQC.