# Castlewood Road

*Operated by Golden Crown Care and Support Services Ltd.*

Castlewood Road is a CQC-regulated home-care agency in Barnet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: EN4 9DQ
- Registered manager: Aniekwena, Onyeka
- Local authority: Barnet
- Region: London
- City: Barnet
- Last CQC check: 14/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-11-30
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-11-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-30

### Other

- Finding
  - Evidence: Management team demonstrated willingness to learn and reflect, and made improvements during/after inspection
  - Published: 2022-11-30
- Finding
  - Evidence: Safeguarding training was in place and staff understood their responsibility to report concerns
  - Published: 2022-11-30
- Finding
  - Evidence: People were supported to maintain a balanced and healthy diet and their independence
  - Published: 2022-11-30
- Finding
  - Evidence: The service worked with other health and social care professionals including GPs and social workers
  - Published: 2022-11-30
- Finding
  - Evidence: Staff followed infection prevention and control measures and had access to PPE and COVID-19 testing
  - Published: 2022-11-30
- Finding
  - Evidence: People were supported to have maximum choice and control in the least restrictive way, in line with MCA principles
  - Published: 2022-11-30
- Finding
  - Evidence: Staff were kind, caring and knew the person well; relative praised their natural, patient approach
  - Published: 2022-11-30
- **person_centred_care** _(minor)_
  - Evidence: care records did not sufficiently detail the person's preferences and choices, for example, with personal care support.
  - Published: 2022-11-30
- **supervision_appraisal** _(moderate)_
  - Evidence: support staff were not receiving formal supervision in line with the provider's procedure... this member of staff was not receiving regular supervision or an appraisal
  - Published: 2022-11-30
- **governance** _(critical)_
  - Evidence: the provider was not completing any audits or checks of staff recruitment records... The service was asked to complete the PIR in May 2021, however no response was submitted to CQC.
  - Published: 2022-11-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-30
- Finding
  - Using medicines safely
  - Published: 2022-11-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-30
- Finding
  - Staffing and recruitment
  - Published: 2022-11-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-30

### well_led

- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2022-11-30
- Finding
  - Promoting a positive culture; engaging people and staff; working in partnership
  - Published: 2022-11-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8042222279

HomeCare Compass is an independent guide and is not affiliated with the CQC.