# Abuv & Beyond

*Operated by Mrs Danielle Maguire.*

Abuv & Beyond is a CQC-regulated home-care agency in Heckmondwike.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/02/2022

## Practical info

- Postcode: WF16 9DZ
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Heckmondwike
- Last CQC check: 25/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their views
  - Published: 2022-02-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-25
- Finding
  - Supporting people to eat and drink enough; staff working with other agencies; supporting people to access healthcare
  - Published: 2022-02-25
- Finding
  - Staff support: induction, training, skills and experience; Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-25

### Other

- Finding
  - Evidence: Registered manager understood duty of candour responsibilities
  - Published: 2022-02-25
- Finding
  - Evidence: Management worked alongside care staff during the pandemic to ensure no missed visits
  - Published: 2022-02-25
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act
  - Published: 2022-02-25
- Finding
  - Evidence: Safeguarding procedures were clear and understood by staff
  - Published: 2022-02-25
- Finding
  - Evidence: People and relatives involved in agreeing and reviewing care plans
  - Published: 2022-02-25
- Finding
  - Evidence: Caring, person-centred approach with staff respecting privacy, dignity and independence
  - Published: 2022-02-25
- Finding
  - Evidence: Staff used PPE consistently and infection prevention measures were known
  - Published: 2022-02-25
- Finding
  - Evidence: Consistent and reliable staffing with people feeling safely supported
  - Published: 2022-02-25
- **complaints_handling** _(minor)_
  - Evidence: The management team maintained a record of complaints which showed these were attended to, although the outcomes were not always fully recorded.
  - Published: 2022-02-25
- **supervision_appraisal** _(minor)_
  - Evidence: Staff gave us mixed views about their induction, training and supervision; some staff said they were fully prepared for their role and had enough training and support, whilst other staff gave contrasting information.
  - Published: 2022-02-25
- **missed_or_late_visits** _(moderate)_
  - Evidence: The management team had no formal means of monitoring staff calls, how long staff stayed at each visit, and whether they arrived safely.
  - Published: 2022-02-25
- **record_keeping** _(moderate)_
  - Evidence: COVID-19 testing was regular, although recording of staff tests was not completed.
  - Published: 2022-02-25
- **staff_training** _(moderate)_
  - Evidence: Regular training was recorded on the training matrix, although face to face training had not been provided and the provider said this was due to the COVID-19 pandemic restrictions.
  - Published: 2022-02-25
- **care_planning** _(moderate)_
  - Evidence: Risk assessments were not always in place or lacked information where people had specific health conditions, such as diabetes.
  - Published: 2022-02-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-25

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-25
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-02-25
- Finding
  - Staffing and recruitment
  - Published: 2022-02-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-02-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-02-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8042193046

HomeCare Compass is an independent guide and is not affiliated with the CQC.