# Elite Domiciliary Care PVT Ltd

Elite Domiciliary Care PVT Ltd is a CQC-regulated home-care agency in Newcastle under Lyme.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/12/2022

## Practical info

- Postcode: ST5 1JU
- Registered manager: Cooper, Mandy
- Local authority: Staffordshire
- Region: West Midlands
- City: Newcastle under Lyme
- Last CQC check: 20/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2022-12-20

### Other

- Finding
  - Evidence: The manager understood their duty of candour and worked in partnership with other organisations.
  - Published: 2022-12-20
- Finding
  - Evidence: Complaints and concerns were responded to and resolved to complainants' satisfaction.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff completed end of life training and care plans reflected end of life planning discussions.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff supported people to maintain independence and sought consent when providing care.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff wore appropriate PPE to protect people from infection.
  - Published: 2022-12-20
- Finding
  - Evidence: Accidents and incidents were recorded with lessons learned and improvements made.
  - Published: 2022-12-20
- Finding
  - Evidence: Care plans were detailed, personalised and included people's preferences and risk assessments.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references from previous employers.
  - Published: 2022-12-20
- Finding
  - Evidence: Medicines were safely managed with trained staff and electronic MAR recording.
  - Published: 2022-12-20
- Finding
  - Evidence: People were kept safe from abuse and staff understood safeguarding policies and procedures.
  - Published: 2022-12-20
- **staffing_levels** _(minor)_
  - Evidence: We received mixed feedback about the continuity of staff attending people's calls... One relative told us, 'It's a jumble at the moment with staff leaving. It's different ones coming'.
  - Published: 2022-12-20
- **governance** _(minor)_
  - Evidence: The CQC rating was not displayed on the provider's website in line with regulations. The provider had been made aware and told us they were addressing this; however, this had not been corrected.
  - Published: 2022-12-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-20
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-20
- Finding
  - Using medicines safely
  - Published: 2022-12-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-20
- Finding
  - Staffing and recruitment
  - Published: 2022-12-20

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
  - Published: 2022-12-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8025349047

HomeCare Compass is an independent guide and is not affiliated with the CQC.