# Laura Cares

*Operated by Laura Cares Limited.*

Laura Cares is a CQC-regulated home-care agency in Windsor.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 06/10/2022

## Practical info

- Postcode: SL4 3PZ
- Registered manager: Soye, Laura
- Local authority: Windsor and Maidenhead
- Region: South East
- City: Windsor
- Last CQC check: 06/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-11
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-11

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Staff spoke positively about the registered manager, describing an open, inclusive and supportive work environment.
  - Published: 2023-03-11
- Finding
  - Evidence: The service worked in accordance with the Accessible Information Standard and documented peoples' communication needs.
  - Published: 2023-03-11
- Finding
  - Evidence: The provider accessed external partners such as GPs, district nurses, dietitians and occupational health therapists to improve care outcomes.
  - Published: 2023-03-11
- Finding
  - Evidence: Appropriate referrals were made to relevant health and social care professionals to ensure people received timely care.
  - Published: 2023-03-11
- Finding
  - Evidence: Infection control practices were in place, with staff wearing appropriate PPE and completing regular COVID tests.
  - Published: 2023-03-11
- Finding
  - Evidence: Medicines were administered and managed safely, with competency assessments and medicines audits completed.
  - Published: 2023-03-11
- Finding
  - Evidence: People and relatives were very positive about the caring nature of staff, describing them as kind, polite and respectful.
  - Published: 2023-03-11
- **leadership** _(critical)_
  - Evidence: The registered manager had lost managerial oversight of the service and failed to follow policies and procedures which, if followed, would have helped them to be compliant
  - Published: 2023-03-11

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-03-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-11
- Finding
  - End of life care and support
  - Published: 2023-03-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-11
- Finding
  - Using medicines safely
  - Published: 2023-03-11
- Finding
  - Staffing and recruitment
  - Published: 2023-03-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-11

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8015516793

HomeCare Compass is an independent guide and is not affiliated with the CQC.