# Keighley Care Company

*Operated by Keighley Care Company Ltd.*

Keighley Care Company is a CQC-regulated home-care agency in Keighley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/06/2023

## Practical info

- Postcode: BD21 3DR
- Registered manager: Kapadi, Tanvir
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Keighley
- Last CQC check: 20/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-29

### Other

- Finding
  - Evidence: People and relatives spoke highly of the kindness, reliability and responsiveness of staff.
  - Published: 2023-09-29
- Finding
  - Evidence: Quality assurance improvements were proactively initiated, including recruiting an experienced QA manager.
  - Published: 2023-09-29
- Finding
  - Evidence: Communication needs were well met, including matching multilingual staff to people who did not speak English.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff worked in partnership with health and social care professionals to support people's health and wellbeing.
  - Published: 2023-09-29
- Finding
  - Evidence: The registered manager promoted an inclusive, caring culture and was passionate about delivering high-quality care.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff were safely recruited, appropriately trained, and had competency regularly assessed.
  - Published: 2023-09-29
- Finding
  - Evidence: People received consistent care from regular staff, enabling strong relationships and positive outcomes.
  - Published: 2023-09-29
- Finding
  - Evidence: Care records were highly personalised and person-centred, containing detailed information to support staff in delivering individualised care.
  - Published: 2023-09-29
- **governance** _(minor)_
  - Evidence: care plan and medication audits were not fully operational, so we were unable to assess their effectiveness.
  - Published: 2023-09-29
- **care_planning** _(minor)_
  - Evidence: some care plans and risk assessments had not been regularly reviewed.
  - Published: 2023-09-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-29
- Finding
  - Staffing and recruitment
  - Published: 2023-09-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-09-29
- Finding
  - Using medicines safely
  - Published: 2023-09-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-29
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8007304979

HomeCare Compass is an independent guide and is not affiliated with the CQC.