# Danum Homecare Ltd

*Operated by Danum Homecare LTD.*

Danum Homecare Ltd is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/11/2019

## Practical info

- Postcode: DN6 7FE
- Registered manager: Greaves, Lynsey
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 19/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning and decision-making
  - Published: 2021-01-30
- Finding
  - Dignity, respect and person-centred relationships
  - Published: 2021-01-30

### effective

- Finding
  - Access to healthcare services
  - Published: 2021-01-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-01-30
- Finding
  - Staff training and development
  - Published: 2021-01-30

### Other

- Finding
  - Evidence: Risk assessments were in place covering food preparation, bathing, repositioning and domestic tasks
  - Published: 2021-01-30
- Finding
  - Evidence: Care plans involved people and relatives in their development; people had signed to confirm accuracy
  - Published: 2021-01-30
- Finding
  - Evidence: Positive caring relationships observed; people described staff as friendly, kind and respectful
  - Published: 2021-01-30
- Finding
  - Evidence: People were supported with nutrition and hydration; staff were knowledgeable about individual dietary needs
  - Published: 2021-01-30
- Finding
  - Evidence: Staff received appropriate training including induction and shadow shifts of 10–12 hours
  - Published: 2021-01-30
- Finding
  - Evidence: Recruitment processes were safe and thorough, including pre-employment checks and DBS checks
  - Published: 2021-01-30
- Finding
  - Evidence: Safeguarding procedures were in place and staff knew how to recognise, respond and report abuse
  - Published: 2021-01-30
- **leadership** _(minor)_
  - Evidence: the last record of a staff meeting we saw was a team meeting which was held in August 2013
  - Published: 2021-01-30
- **communication_with_families** _(moderate)_
  - Evidence: 'Management are not very responsive to telephone calls from me when our carer does not turn up.' Another person said, 'I get nowhere.'
  - Published: 2021-01-30
- **incident_learning** _(moderate)_
  - Evidence: the provider informed us that trends were monitored and actions were taken, however this could not be evidenced...the registered manager had not recorded this
  - Published: 2021-01-30
- **governance** _(critical)_
  - Evidence: breach of Regulation 10...The registered person did not always have regard for complaints, comments and views made by people who used the service.
  - Published: 2021-01-30
- **complaints_handling** _(critical)_
  - Evidence: One person who used the service had raised a complaint in February 2014...In August 2014 the person was not happy with how the complaint had been dealt with and was still waiting
  - Published: 2021-01-30
- **record_keeping** _(critical)_
  - Evidence: breach of Regulation 20 (1)(a)...The registered person did not always take proper steps to ensure that people who used the service had an up to date care plan
  - Published: 2021-01-30
- **care_planning** _(critical)_
  - Evidence: one care plan said the person required medication and needed prompting, but gave no instruction as to how to carry out this task. There was no record of what medication was prescribed
  - Published: 2021-01-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: carers were sometimes late for the visit and sometimes missed the call completely... 'They are supposed to come at 8.00am but on two occasions they have arrived at 10.30am'
  - Published: 2021-01-30
- Finding
  - Evidence: 100% of survey respondents said they were treated with respect and dignity
  - Published: 2021-01-26

### responsive

- Finding
  - Complaints handling and timeliness
  - Published: 2021-01-30
- Finding
  - Care plan currency and accuracy
  - Published: 2021-01-30

### safe

- Finding
  - Recruitment and pre-employment checks
  - Published: 2021-01-30
- Finding
  - Risk assessments in care records
  - Published: 2021-01-30
- Finding
  - Safeguarding procedures and staff knowledge
  - Published: 2021-01-30
- Finding
  - Staffing levels and continuity of care
  - Published: 2021-01-30

### well_led

- Finding
  - Incident recording and learning
  - Published: 2021-01-30
- Finding
  - Communication and accessibility of management
  - Published: 2021-01-30
- Finding
  - Quality monitoring and trend analysis
  - Published: 2021-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-800497513

HomeCare Compass is an independent guide and is not affiliated with the CQC.