# Tamar (Manchester)

*Operated by Tamar Care (London) Limited.*

Tamar (Manchester) is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/04/2022

## Practical info

- Postcode: M25 9JY
- Registered manager: Schulman, Gideon
- Local authority: Bury
- Region: North West
- City: Manchester
- Last CQC check: 26/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-11

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-11

### Other

- Finding
  - Evidence: Staff worked effectively with other agencies including GPs, community nursing and emergency services.
  - Published: 2022-05-11
- Finding
  - Evidence: One complaint had been received and was responded to in line with the provider's policy.
  - Published: 2022-05-11
- Finding
  - Evidence: Infection control measures were in place including regular COVID-19 testing and adequate PPE supplies.
  - Published: 2022-05-11
- Finding
  - Evidence: The registered manager was open, honest and transparent throughout the inspection and receptive to recommendations.
  - Published: 2022-05-11
- Finding
  - Evidence: Staff had clear DBS checks in place before employment.
  - Published: 2022-05-11
- Finding
  - Evidence: People received person-centred care and were involved in the care planning process; care plans reflected their choices, likes and dislikes.
  - Published: 2022-05-11
- Finding
  - Evidence: There were enough staff to support existing care packages; the registered manager limited new packages to avoid overstretching staff.
  - Published: 2022-05-11
- Finding
  - Evidence: Staff were kind and caring and went over and above; people reported feeling genuinely cared for, with one stating 'The staff genuinely do care.'
  - Published: 2022-05-11
- **leadership** _(moderate)_
  - Evidence: The registered manager also managed another location connected to the provider in Leeds two days a week...This meant there was additional pressures on the registered manager, which impacted the governance and oversight.
  - Published: 2022-05-11
- **consent_capacity** _(moderate)_
  - Evidence: Staff had not yet received training in MCA...the providers policy and procedures on the MCA failed to indicate how the service would approach this.
  - Published: 2022-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-11
- Finding
  - Staffing and recruitment
  - Published: 2022-05-11
- Finding
  - Using medicines safely
  - Published: 2022-05-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-05-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Continuous learning and improving care
  - Published: 2022-05-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8002493444

HomeCare Compass is an independent guide and is not affiliated with the CQC.