# Mass Home Care

*Operated by Mass Care Momentous Ltd.*

Mass Home Care is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/10/2022

## Practical info

- Postcode: TA2 6BD
- Registered manager: Abraham, Marvin
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 04/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-04
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-04

### Other

- Finding
  - Evidence: Complaints used to drive service improvements (e.g. paper care records introduced in homes)
  - Published: 2022-10-04
- Finding
  - Evidence: Contingency plan in place for extreme weather or staff shortages
  - Published: 2022-10-04
- Finding
  - Evidence: Person-centred culture promoted by the provider and registered manager, with staff feeling well supported
  - Published: 2022-10-04
- Finding
  - Evidence: Effective infection prevention and control, including PPE use and up-to-date policy
  - Published: 2022-10-04
- Finding
  - Evidence: Robust medication administration with competency assessments and electronic task tracking
  - Published: 2022-10-04
- Finding
  - Evidence: Staff were described as extremely kind, polite and respectful, promoting independence and dignity
  - Published: 2022-10-04
- Finding
  - Evidence: Personalised care plans included life histories and reflected people's wishes and preferences
  - Published: 2022-10-04
- Finding
  - Evidence: People felt safe and comfortable with staff and were cared for by small consistent teams who built trusting relationships
  - Published: 2022-10-04
- **governance** _(minor)_
  - Evidence: we noted that the format did not list any previous findings or any recommendations from the audit. This would help to promote ongoing improvements.
  - Published: 2022-10-04
- **record_keeping** _(minor)_
  - Evidence: some application forms did not contain comprehensive information about staff's previous employment. Gaps in employment had not always been explored.
  - Published: 2022-10-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-04
- Finding
  - Planning personalised care to ensure choice and control and meet needs and preferences
  - Published: 2022-10-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-04
- Finding
  - Using medicines safely
  - Published: 2022-10-04
- Finding
  - Staffing and recruitment
  - Published: 2022-10-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-04

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-10-04
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements; continuous learning
  - Published: 2022-10-04
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8001416857

HomeCare Compass is an independent guide and is not affiliated with the CQC.