# Veracity Healthcare

*Operated by Veracity Healthcare Limited.*

Veracity Healthcare is a CQC-regulated home-care agency in Beverley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/05/2022

## Practical info

- Postcode: HU17 0LF
- Registered manager: Samushonga, Fungai
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Beverley
- Last CQC check: 21/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-21

### Other

- Finding
  - Evidence: Referrals to health and social care professionals made in a timely manner
  - Published: 2022-05-21
- Finding
  - Evidence: Live call monitoring and regular staff checks used to alert to late or missed calls
  - Published: 2022-05-21
- Finding
  - Evidence: Management team supported staff, including providing transport assistance to work
  - Published: 2022-05-21
- Finding
  - Evidence: Complaints were investigated and responded to in line with policy, with lessons learned
  - Published: 2022-05-21
- Finding
  - Evidence: Staff received an induction including the Care Certificate and shadowing
  - Published: 2022-05-21
- Finding
  - Evidence: Safe recruitment and safeguarding processes in place; staff felt confident reporting abuse
  - Published: 2022-05-21
- Finding
  - Evidence: People's privacy and dignity were respected and maintained
  - Published: 2022-05-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-21
- Finding
  - Staffing and recruitment
  - Published: 2022-05-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-21
- Finding
  - Using medicines safely
  - Published: 2022-05-21

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-21
- Finding
  - Working in partnership with others
  - Published: 2022-05-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-05-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7985957323

HomeCare Compass is an independent guide and is not affiliated with the CQC.