# Chandlers Homecare Limited

Chandlers Homecare Limited is a CQC-regulated home-care agency in Epping.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/04/2022

## Practical info

- Postcode: CM16 6BL
- Registered manager: Chandler, Karen
- Local authority: Essex
- Region: East
- City: Epping
- Last CQC check: 23/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Safeguarding systems with a dedicated safeguarding lead
  - Published: 2022-04-26
- Finding
  - Evidence: Missed visit alert system prompting investigation within five minutes
  - Published: 2022-04-26
- Finding
  - Evidence: Flexibility around times and level of care provided
  - Published: 2022-04-26
- Finding
  - Evidence: Person-centred care plans including goals, hobbies and what is important to people
  - Published: 2022-04-26
- Finding
  - Evidence: Caring, kind staff treating people with dignity and respect
  - Published: 2022-04-26
- Finding
  - Evidence: Staff received good quality training including specialised training
  - Published: 2022-04-26
- Finding
  - Evidence: Detailed and personalised risk assessments and care plans
  - Published: 2022-04-26
- Finding
  - Evidence: Safe medication support with competency assessments and electronic alerts
  - Published: 2022-04-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26
- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-26

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2022-04-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-26
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7978826195

HomeCare Compass is an independent guide and is not affiliated with the CQC.