# Heartview Care Services

*Operated by Heartview Care Services Ltd.*

Heartview Care Services is a CQC-regulated home-care agency in West Byfleet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2023

## Practical info

- Postcode: GU51 2UJ
- Registered manager: Kushonga, Violet
- Local authority: Hampshire
- Region: South East
- City: West Byfleet
- Last CQC check: 02/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safeguarding was well managed with appropriate referrals to local authority and police when required.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff felt supported, able to speak up, and said the management team listened and acted on their views.
  - Published: 2023-02-02
- Finding
  - Evidence: Risk assessments and care plans were comprehensive, covering mobility, skin integrity, medicines, nutrition, communication and end of life wishes.
  - Published: 2023-02-02
- Finding
  - Evidence: Complaints were handled well; people felt able to raise concerns and were satisfied with outcomes.
  - Published: 2023-02-02
- Finding
  - Evidence: The management team worked effectively with other agencies including healthcare professionals and the local authority.
  - Published: 2023-02-02
- Finding
  - Evidence: A digital records system via app gave real-time access to care plans and risk assessments and alerted management to missed visits.
  - Published: 2023-02-02
- Finding
  - Evidence: People experienced consistent staffing, which improved over time and was highly valued by people and relatives.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff received good induction, training and regular supervision enabling them to carry out their roles effectively.
  - Published: 2023-02-02
- Finding
  - Evidence: Medicines were managed safely with staff training, competency assessments, spot checks and regular audits of medicines administration records.
  - Published: 2023-02-02
- Finding
  - Evidence: People felt safe with staff and relatives were confident in the quality of care provided, including safe use of equipment such as hoists.
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7970021241

HomeCare Compass is an independent guide and is not affiliated with the CQC.