# Appleby Care

*Operated by Appleby Care (Pvt) Ltd.*

Appleby Care is a CQC-regulated home-care agency in High Wycombe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: HP15 6XB
- Registered manager: Machekanyanga, Ellen
- Local authority: Buckinghamshire
- Region: South East
- City: High Wycombe
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-14

### Other

- Finding
  - Evidence: Communication needs individually assessed with accessible formats (large print, foreign languages) available.
  - Published: 2023-02-14
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses, physiotherapists and local authority commissioners.
  - Published: 2023-02-14
- Finding
  - Evidence: Management team described as supportive, approachable and empathetic by both staff and people using the service.
  - Published: 2023-02-14
- Finding
  - Evidence: Strong governance framework including audits, quality visits, complaint systems and duty of candour understanding.
  - Published: 2023-02-14
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, regularly reviewed and reflective of individual needs and preferences.
  - Published: 2023-02-14
- Finding
  - Evidence: Medicines administered safely with staff competency checks, accurate records and shadow training prior to administration.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff received induction linked to the Care Certificate, ongoing training, spot checks and supervision meetings.
  - Published: 2023-02-14

### responsive

- Finding
  - End-of-life care and support
  - Published: 2023-02-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-14
- Finding
  - Using medicines safely
  - Published: 2023-02-14
- Finding
  - Staffing and recruitment
  - Published: 2023-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-14

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-14
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7960596814

HomeCare Compass is an independent guide and is not affiliated with the CQC.