# CARAH Care

*Operated by Care and Rehab at Home Ltd.*

CARAH Care is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/08/2022

## Practical info

- Postcode: L10 1LD
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 06/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-13

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-13

### Other

- Finding
  - Evidence: Registered manager promoted openness, transparency and duty of candour
  - Published: 2022-08-13
- Finding
  - Evidence: Good partnership working with health and social care professionals
  - Published: 2022-08-13
- Finding
  - Evidence: Effective infection prevention and control practice with appropriate PPE use
  - Published: 2022-08-13
- Finding
  - Evidence: Positive, kind and caring culture with staff developing strong relationships with people
  - Published: 2022-08-13
- Finding
  - Evidence: Person-centred care plans with strong attention to individual preferences
  - Published: 2022-08-13
- Finding
  - Evidence: Medicines administered safely with regular competency spot checks
  - Published: 2022-08-13
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing with punctual, well-organised rotas
  - Published: 2022-08-13
- Finding
  - Evidence: People and relatives reported feeling safe with attentive, transparent staff
  - Published: 2022-08-13
- **staff_training** _(minor)_
  - Evidence: Most staff were up-to-date with their training, which ensured they had the knowledge and skills to safely and effectively meet people's needs.
  - Published: 2022-08-13
- **governance** _(minor)_
  - Evidence: We highlighted to the registered manager some aspects of quality assurance and audits relating to call monitoring and reporting could be developed and made more robust.
  - Published: 2022-08-13

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-13

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-13

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7945149631

HomeCare Compass is an independent guide and is not affiliated with the CQC.