# Wilaade Care Services Limited

Wilaade Care Services Limited is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Not rated |
| Caring | Not rated |
| Responsive | Not rated |
| Well-led | Requires improvement |

Rating published: 24/02/2022

## Practical info

- Postcode: MK41 7PH
- Registered manager: Akingbade, Christiana
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 24/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Approachable registered manager with good communication with families
  - Published: 2022-02-24
- Finding
  - Evidence: Regular supervisions, spot checks and team meetings supporting staff development
  - Published: 2022-02-24
- Finding
  - Evidence: Medicines administered safely with training and competency checks
  - Published: 2022-02-24
- Finding
  - Evidence: Strong infection control practices including PPE use and weekly COVID-19 testing
  - Published: 2022-02-24
- Finding
  - Evidence: Person-centred care plans and risk assessments in place
  - Published: 2022-02-24
- Finding
  - Evidence: Staff received safeguarding training and understood reporting responsibilities
  - Published: 2022-02-24
- Finding
  - Evidence: Comprehensive induction including shadowing, training and competency checks
  - Published: 2022-02-24
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and exploration of employment gaps
  - Published: 2022-02-24
- Finding
  - Evidence: Staff were kind, professional and familiar to people receiving care
  - Published: 2022-02-24
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent... to do so requires consistent good practice over time
  - Published: 2022-02-24
- **missed_or_late_visits** _(moderate)_
  - Evidence: Some people we spoke with told us the call timings were not always consistent... further work was required to ensure punctuality with the care visit timings was consistent
  - Published: 2022-02-24
- **governance** _(moderate)_
  - Evidence: this had not addressed areas of inconsistency we found within the records of timings of care visits for some people
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-24
- Finding
  - Duty of candour, engaging and involving people, promoting a positive culture
  - Published: 2022-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7933905384

HomeCare Compass is an independent guide and is not affiliated with the CQC.