# North London & Herts Community Support

*Operated by Metropolitan Housing Trust Limited.*

North London & Herts Community Support is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/01/2022

## Practical info

- Postcode: N14 6PW
- Registered manager: Thompson Turvey, Sarah
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 21/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-21

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-01-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-01-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-21

### Other

- Finding
  - Evidence: Quality walks and multi-level audit system in place
  - Published: 2022-01-21
- Finding
  - Evidence: Regular supervision every three months and supportive team
  - Published: 2022-01-21
- Finding
  - Evidence: Open culture with duty of candour understood
  - Published: 2022-01-21
- Finding
  - Evidence: Strong partnership working with psychologists, OTs and SALTs
  - Published: 2022-01-21
- Finding
  - Evidence: Effective system for recording and responding to complaints
  - Published: 2022-01-21
- Finding
  - Evidence: Person-centred culture promoted by registered manager
  - Published: 2022-01-21
- Finding
  - Evidence: Dignity champion in the staff team
  - Published: 2022-01-21
- Finding
  - Evidence: Staff worked well with health and social care professionals
  - Published: 2022-01-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-01-21

### safe

- Finding
  - Using medicines safely
  - Published: 2022-01-21
- Finding
  - Staffing and recruitment
  - Published: 2022-01-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-21

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-21
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-01-21
- Finding
  - Promoting a positive, person-centred culture; engaging and involving people; partnership working
  - Published: 2022-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7928785493

HomeCare Compass is an independent guide and is not affiliated with the CQC.