# Krystal Care Services

*Operated by Ms Tracey Udeaku Obioha.*

Krystal Care Services is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: HA0 2PH
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-06
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Care workers matched with people on grounds of mutual language
  - Published: 2022-07-06
- Finding
  - Evidence: Effective governance processes including regular audits, surveys and care reviews
  - Published: 2022-07-06
- Finding
  - Evidence: Same gender care implemented in response to feedback
  - Published: 2022-07-06
- Finding
  - Evidence: Culturally sensitive support including food preferences (e.g. Fufu, plantain, yam)
  - Published: 2022-07-06
- Finding
  - Evidence: Personalised care plans reviewed regularly with people and relatives
  - Published: 2022-07-06
- Finding
  - Evidence: Staff competency checked and supported through supervision, appraisal and monthly spot checks
  - Published: 2022-07-06
- Finding
  - Evidence: Robust recruitment checks including DBS and references
  - Published: 2022-07-06
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use
  - Published: 2022-07-06
- Finding
  - Evidence: Registered manager had clear understanding of people's needs and oversight of the service
  - Published: 2022-07-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7921279398

HomeCare Compass is an independent guide and is not affiliated with the CQC.