# Reed Specialist Recruitment Ltd - Community Care - Manchester

*Operated by Reed Specialist Recruitment Limited.*

Reed Specialist Recruitment Ltd - Community Care - Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/04/2022

## Practical info

- Postcode: M1 4HN
- Registered manager: Green, Deborah
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-04-14
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-04-14
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-04-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-14
- Finding
  - Assessing people's needs and choices
  - Published: 2022-04-14

### Other

- Finding
  - Evidence: MCA principles understood and applied
  - Published: 2022-04-14
- Finding
  - Evidence: Strong partnership working with external agencies and multi-disciplinary teams
  - Published: 2022-04-14
- Finding
  - Evidence: Audits and an ongoing improvement plan supported continuous learning
  - Published: 2022-04-14
- Finding
  - Evidence: Provider met the Accessible Information Standard
  - Published: 2022-04-14
- Finding
  - Evidence: Care plans were person-centred and reflected cultural and communication preferences
  - Published: 2022-04-14
- Finding
  - Evidence: Staff treated people with dignity and respect; positive relationships with families
  - Published: 2022-04-14
- Finding
  - Evidence: Infection control well managed with effective PPE use
  - Published: 2022-04-14
- Finding
  - Evidence: Risk assessments captured risks and mitigation actions
  - Published: 2022-04-14
- Finding
  - Evidence: Staff received induction and person-specific training including epilepsy and PEG tube feeding
  - Published: 2022-04-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-14
- Finding
  - Using medicines safely
  - Published: 2022-04-14
- Finding
  - Staffing and recruitment
  - Published: 2022-04-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-14
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-04-14
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7919580039

HomeCare Compass is an independent guide and is not affiliated with the CQC.