# Independent Care and Support Limited

*Operated by Independent Care & Support Ltd.*

Independent Care and Support Limited is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 24/05/2023

## Practical info

- Postcode: ME2 2LS
- Registered manager: Ridley, Charlene
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 24/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-01
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-01

### Other

- Finding
  - Evidence: Infection control training was completed and staff had access to appropriate PPE; spot checks included observations of PPE use.
  - Published: 2023-06-01
- Finding
  - Evidence: The service worked in partnership with a range of health and social care professionals including district nurses, dieticians and speech and language therapists.
  - Published: 2023-06-01
- Finding
  - Evidence: End of life care plans were in place, consulting people about their wishes, faith and religion.
  - Published: 2023-06-01
- Finding
  - Evidence: New staff undertook a structured induction including shadowing and completing the Care Certificate.
  - Published: 2023-06-01
- Finding
  - Evidence: There were enough staff to meet people's needs and DBS checks had been obtained before staff worked unsupervised.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff followed the principles of the Mental Capacity Act and supported people to make their own decisions.
  - Published: 2023-06-01
- Finding
  - Evidence: People were treated with kindness, dignity and respect; the majority of people and relatives spoke favourably about staff and said they would recommend the service.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff supported people to access healthcare services in a timely manner, making referrals to GPs and other health professionals as needed.
  - Published: 2023-06-01
- Finding
  - Evidence: People told us they felt safe and staff understood how to protect them from abuse; staff had undertaken safeguarding training and felt confident concerns would be actioned.
  - Published: 2023-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-791849093

HomeCare Compass is an independent guide and is not affiliated with the CQC.