# Human Support Group Limited - Stoke on Trent

*Operated by The Human Support Group Limited.*

Human Support Group Limited - Stoke on Trent is a CQC-regulated home-care agency in Newcastle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 22/11/2019

## Practical info

- Postcode: ST5 9QF
- Local authority: Staffordshire
- Region: West Midlands
- City: Newcastle
- Last CQC check: 22/May/2021 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-06-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-11

### Other

- Finding
  - Evidence: Monthly governance meetings to share learning from incidents across the organisation
  - Published: 2024-06-11
- Finding
  - Evidence: Good infection prevention and control practices, updated during COVID-19 pandemic
  - Published: 2024-06-11
- Finding
  - Evidence: Appropriate safeguarding referrals made; staff trained to recognise and report abuse
  - Published: 2024-06-11
- Finding
  - Evidence: Effective multi-agency working with OTs, paramedics and other health professionals
  - Published: 2024-06-11
- Finding
  - Evidence: Positive, open culture with approachable registered manager; staff felt listened to and supported
  - Published: 2024-06-11
- Finding
  - Evidence: New management structure and governance system introduced, with regular branch audits and improvement plans
  - Published: 2024-06-11
- Finding
  - Evidence: Thorough induction process including shadowing, training and competency checks before staff provided care
  - Published: 2024-06-11
- Finding
  - Evidence: Staff understood MCA responsibilities and applied best interests decision-making appropriately
  - Published: 2024-06-11
- Finding
  - Evidence: Improvements made since previous inspection; no longer in breach of Regulation 12 (Safe Care and Treatment) or Regulation 17 (Good Governance)
  - Published: 2024-06-11
- Finding
  - Evidence: People felt safe with a regular group of care staff who got to know them well, with no missed calls reported
  - Published: 2024-06-11
- **medication_management** _(minor)_
  - Evidence: staff recorded they offered 'as required' medicines but they did not sign their initials to confirm this. When transdermal patches were administered, staff did not always record the location of the patch
  - Published: 2024-06-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-06-11
- Finding
  - Preventing and controlling infection
  - Published: 2024-06-11
- Finding
  - Staffing and recruitment
  - Published: 2024-06-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-11
- Finding
  - Using medicines safely
  - Published: 2024-06-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-06-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-06-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-06-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-06-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-791473786

HomeCare Compass is an independent guide and is not affiliated with the CQC.