# Magna Homecare Limited

Magna Homecare Limited is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2021

## Practical info

- Postcode: S44 6BD
- Registered manager: Erlandson, Samantha
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 19/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-05-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-05-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-05-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-05-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-05-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-05-27

### Other

- Finding
  - Evidence: Electronic care planning system enabled real-time updates and sharing of information with consent
  - Published: 2021-05-27
- Finding
  - Evidence: Provider led by example with nominated individual and registered manager completing care calls themselves
  - Published: 2021-05-27
- Finding
  - Evidence: Healthcare professionals praised communication quality, describing it as excellent and expressing confidence in the provider
  - Published: 2021-05-27
- Finding
  - Evidence: Staff felt well-supported by management, with accessible on-call provision and open culture encouraging escalation of concerns
  - Published: 2021-05-27
- Finding
  - Evidence: Effective infection prevention and control measures in line with COVID-19 government guidance with sufficient PPE supply
  - Published: 2021-05-27
- Finding
  - Evidence: Medicines managed safely with training, competency assessments and learning from errors evidenced
  - Published: 2021-05-27
- Finding
  - Evidence: Risks were individually assessed with bespoke person-centred risk assessments reflecting people's wishes and choices
  - Published: 2021-05-27
- Finding
  - Evidence: People and relatives reported feeling safe and described staff as trustworthy, with regular familiar carers supporting them
  - Published: 2021-05-27

### responsive

- Finding
  - End of life care and support
  - Published: 2021-05-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-05-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-05-27
- Finding
  - Meeting people's communication needs
  - Published: 2021-05-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-05-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-05-27
- Finding
  - Preventing and controlling infection
  - Published: 2021-05-27
- Finding
  - Using medicines safely
  - Published: 2021-05-27
- Finding
  - Staffing and recruitment
  - Published: 2021-05-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-05-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-05-27

### well_led

- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles
  - Published: 2021-05-27
- Finding
  - How the provider understands and acts on the duty of candour; working in partnership with others
  - Published: 2021-05-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-05-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7900015745

HomeCare Compass is an independent guide and is not affiliated with the CQC.