# White Windows

*Operated by Valorum Care Limited.*

White Windows is a CQC-regulated home-care agency in Sowerby Bridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HX6 1BH
- Registered manager: Costello, Sharon
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Sowerby Bridge
- Last CQC check: 30/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-09-14

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-14
- Finding
  - Assessing people's needs and choices
  - Published: 2023-09-14
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-09-14
- Finding
  - The Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2023-09-14

### Other

- Finding
  - Evidence: People were able to receive visits from friends and family without unnecessary restriction.
  - Published: 2023-09-14
- Finding
  - Evidence: The manager made referrals to the local authority safeguarding team as needed.
  - Published: 2023-09-14
- Finding
  - Evidence: Complaints were managed and responded to in line with the provider's complaints policy.
  - Published: 2023-09-14
- Finding
  - Evidence: The provider was using PPE effectively and safely and the infection prevention and control policy was up to date.
  - Published: 2023-09-14
- Finding
  - Evidence: Controlled drugs were stored and managed safely and medicines stocks tallied with records.
  - Published: 2023-09-14
- Finding
  - Evidence: Employed staff were recruited safely.
  - Published: 2023-09-14
- Finding
  - Evidence: Staff knew people well and relatives reported positively about staff attitude and treatment of their family members.
  - Published: 2023-09-14
- Finding
  - Evidence: People living at the home told us they felt safe and most said staff were kind and caring.
  - Published: 2023-09-14
- **communication_with_families** _(minor)_
  - Evidence: The manager had not provided the nominated individual with a clear overview of the feedback we provided to them on the first day of our inspection.
  - Published: 2023-09-14
- **staff_training** _(minor)_
  - Evidence: One staff member said they didn't know who to go to if they hadn't understood something and would prefer face to face training so they could ask questions.
  - Published: 2023-09-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-14
- Finding
  - Planning personalised care; supporting people to maintain relationships and take part in activities
  - Published: 2023-09-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-14
- Finding
  - Staffing and recruitment
  - Published: 2023-09-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-14
- Finding
  - Using medicines safely
  - Published: 2023-09-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-14
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-09-14
- Finding
  - Managers and staff understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-09-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7895449630

HomeCare Compass is an independent guide and is not affiliated with the CQC.