# Happy 2 Help Community Care Ltd

Happy 2 Help Community Care Ltd is a CQC-regulated home-care agency in Filey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2024

## Practical info

- Postcode: YO14 9DW
- Registered manager: Fawcett, Tanya
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Filey
- Last CQC check: 05/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views and be involved; respecting privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-05-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-05-19
- Finding
  - Evidence: Effective governance systems with regular reviews and improvements
  - Published: 2022-05-19
- Finding
  - Evidence: Approachable 'hands-on' registered manager promoting open culture
  - Published: 2022-05-19
- Finding
  - Evidence: Compliance with Accessible Information Standard with information in braille, large print and audio
  - Published: 2022-05-19
- Finding
  - Evidence: Consistent care from a small, regular team building trust with people
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred care plans considering cultural backgrounds and preferences
  - Published: 2022-05-19
- Finding
  - Evidence: Working within the principles of the Mental Capacity Act 2005
  - Published: 2022-05-19
- Finding
  - Evidence: Comprehensive induction, training and supervision programme for staff
  - Published: 2022-05-19
- Finding
  - Evidence: Effective infection prevention and control with good PPE access
  - Published: 2022-05-19
- Finding
  - Evidence: Staff trained in safeguarding and able to recognise signs of abuse
  - Published: 2022-05-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-19
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-19
- Finding
  - Promoting a positive person-centred, open, inclusive culture
  - Published: 2022-05-19
- Finding
  - Managers and staff clear about roles; continuous learning; duty of candour
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7889013745

HomeCare Compass is an independent guide and is not affiliated with the CQC.