# Greenleaves Homecare Services Limited

Greenleaves Homecare Services Limited is a CQC-regulated home-care agency in Stevenage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2022

## Practical info

- Postcode: SG1 2DX
- Registered manager: Kang, Ravneet
- Local authority: Hertfordshire
- Region: East
- City: Stevenage
- Last CQC check: 24/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-24
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-02-24
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-24
- Finding
  - Assessing people's needs and choices
  - Published: 2022-02-24

### Other

- Finding
  - Evidence: Open, person-centred culture with approachable management team
  - Published: 2022-02-24
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-02-24
- Finding
  - Evidence: Robust quality assurance and audits across key areas including medicines, care plans and COVID-19
  - Published: 2022-02-24
- Finding
  - Evidence: Effective communication with families via message groups and quality assurance calls
  - Published: 2022-02-24
- Finding
  - Evidence: MCA principles followed with consent recorded and capacity assessments completed
  - Published: 2022-02-24
- Finding
  - Evidence: Person-centred care with kind, caring staff who treated people with dignity and respect
  - Published: 2022-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-24
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-24
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-24
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-02-24
- Finding
  - Duty of candour and understanding quality, risks and regulatory requirements
  - Published: 2022-02-24
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7880997150

HomeCare Compass is an independent guide and is not affiliated with the CQC.