# Lotus Community Care Service

*Operated by Lotus CCS Ltd.*

Lotus Community Care Service is a CQC-regulated home-care agency in Southall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: UB1 2UQ
- Registered manager: Bhujun, Padmawatee
- Local authority: Ealing
- Region: London
- City: Southall
- Last CQC check: 28/Mar/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Provider worked with local authority on Deprivation of Liberty Safeguards where required.
  - Published: 2025-12-12
- Finding
  - Evidence: Incidents and accidents were logged and reviewed to identify practice learning.
  - Published: 2025-12-12
- Finding
  - Evidence: People's communication needs were met, including accessing braille resources and responding to non-verbal communication.
  - Published: 2025-12-12
- Finding
  - Evidence: Service worked effectively in partnership with other health and social care agencies including GPs and social workers.
  - Published: 2025-12-12
- Finding
  - Evidence: Positive culture noted by people, relatives and professionals; a professional commented 'I feel they put their soul and heart into the support.'
  - Published: 2025-12-12
- Finding
  - Evidence: Service supported people to live person-centred lives, with relatives noting increased independence and professionals describing significant improvements in quality of life.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received regular supervision, appraisal and a range of training including autism and learning disability awareness.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection prevention and control measures in place including appropriate use of PPE.
  - Published: 2025-12-12
- Finding
  - Evidence: Sufficient staffing levels with consistent staff enabling trusting relationships; a professional observed staff interacting positively with people.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff supported people with their medicines safely and medicines administration records were completed correctly with regular senior staff audits.
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7880376745

HomeCare Compass is an independent guide and is not affiliated with the CQC.