# Caredom Healthcare

*Operated by Caredom Healthcare Limited.*

Caredom Healthcare is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2023

## Practical info

- Postcode: NN2 6LJ
- Registered manager: Demeter, Mary
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-12

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-12
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2024-01-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-12

### Other

- Finding
  - Evidence: Effective infection prevention and control measures were in place with appropriate PPE use.
  - Published: 2024-01-12
- Finding
  - Evidence: Systems and processes were in place to audit documents and identify improvements required.
  - Published: 2024-01-12
- Finding
  - Evidence: The registered manager was visible, approachable and open to feedback, implementing changes immediately during inspection.
  - Published: 2024-01-12
- Finding
  - Evidence: Risk assessments were in place with mitigating strategies and staff understood safeguarding procedures.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff received regular supervisions, monthly meetings and adequate training including manual handling, dignity, IPC and dementia.
  - Published: 2024-01-12
- Finding
  - Evidence: People and relatives consistently praised staff as kind, friendly, brilliant and flexible.
  - Published: 2024-01-12
- Finding
  - Evidence: Care plans were person centred and detailed with people's needs, wishes and preferences.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff were recruited safely with pre-employment checks including DBS checks completed.
  - Published: 2024-01-12
- **record_keeping** _(minor)_
  - Evidence: People did not have health passports completed. A health passport can be used by health and social care professionals to support them in the way they needed.
  - Published: 2024-01-12

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-12
- Finding
  - Using medicines safely
  - Published: 2024-01-12
- Finding
  - Staffing and recruitment
  - Published: 2024-01-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-01-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7865826105

HomeCare Compass is an independent guide and is not affiliated with the CQC.