# Community Living Ltd

Community Living Ltd is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/10/2021

## Practical info

- Postcode: SM3 8PY
- Registered manager: Milne, Paul
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 21/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-01

### Other

- Finding
  - Evidence: People's independence improved significantly, e.g. one person achieved 70% independence in personal care and began accessing the community.
  - Published: 2024-03-01
- Finding
  - Evidence: Partnership working with mental health learning disabilities teams and behavioural therapists delivered positive outcomes.
  - Published: 2024-03-01
- Finding
  - Evidence: People's communication needs were met, including personalised Makaton use; one previously non-verbal person began vocalising sounds.
  - Published: 2024-03-01
- Finding
  - Evidence: Staff respected people's cultural backgrounds, religious preferences, and promoted people's heritage.
  - Published: 2024-03-01
- Finding
  - Evidence: Competency assessments ensured staff retained training knowledge and had skills to undertake their roles safely.
  - Published: 2024-03-01
- Finding
  - Evidence: Sufficient staffing levels with rotas clearly identifying staff allocated to specific individuals.
  - Published: 2024-03-01
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, and eligibility to work verification were in place.
  - Published: 2024-03-01

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-01
- Finding
  - Staffing and recruitment
  - Published: 2024-03-01
- Finding
  - Using medicines safely
  - Published: 2024-03-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-01

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2024-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7860886809

HomeCare Compass is an independent guide and is not affiliated with the CQC.