# Home 1st Reablement (Milton Keynes City Council)

*Operated by Milton Keynes City Council.*

Home 1st Reablement (Milton Keynes City Council) is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 12/05/2022

## Practical info

- Postcode: MK9 3EJ
- Registered manager: Dolma, Yangchen
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 12/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-13

### Other

- Finding
  - Evidence: Strong governance with cross-service internal audits and fortnightly care coordinator workshops including CQC quizzes and case studies.
  - Published: 2023-07-13
- Finding
  - Evidence: Thorough compliance with the Accessible Information Standard, including braille, easy read and large print formats.
  - Published: 2023-07-13
- Finding
  - Evidence: Comprehensive in-house career development pathway offering Level 2–5 diplomas and apprenticeship schemes.
  - Published: 2023-07-13
- Finding
  - Evidence: Nine infection control champions conducting spot checks to ensure best practice.
  - Published: 2023-07-13
- Finding
  - Evidence: Robust medicines management including four medicines champions and regular competency checks.
  - Published: 2023-07-13
- Finding
  - Evidence: Strong partnership working with Age UK, Dementia UK, Parkinson's UK, Willen Hospice, Marie Curie and Macmillan nurses.
  - Published: 2023-07-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-13
- Finding
  - Planning personalised care to ensure people have choice and control; supporting people to avoid social isolation and follow interests
  - Published: 2023-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-13
- Finding
  - Using medicines safely
  - Published: 2023-07-13
- Finding
  - Staffing and recruitment
  - Published: 2023-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-13
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7849236515

HomeCare Compass is an independent guide and is not affiliated with the CQC.