# Creative Support - Northampton Services

*Operated by Creative Support Limited.*

Creative Support - Northampton Services is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/12/2022

## Practical info

- Postcode: NN3 6AQ
- Registered manager: Smith, Elizabeth
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 14/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accessible communication supports including easy read, large print, communication passports and picture libraries
  - Published: 2022-12-14
- Finding
  - Evidence: Effective multi-agency working with speech and language therapists, occupational therapists, community health and commissioning teams
  - Published: 2022-12-14
- Finding
  - Evidence: Robust quality audit programme with internal and senior management oversight; statutory notifications submitted promptly
  - Published: 2022-12-14
- Finding
  - Evidence: Registered manager described as passionate, highly motivated and award-winning for dignity in care
  - Published: 2022-12-14
- Finding
  - Evidence: Strong culture of inclusion, diversity and equality; organisation recognised as a Diversity Champion and adopted the HALO code
  - Published: 2022-12-14
- Finding
  - Evidence: Highly personalised care and support plans reflecting people's needs, goals and aspirations; regular joint reviews with people and families
  - Published: 2022-12-14
- Finding
  - Evidence: Safe medicine administration with STOMP principles followed; MAR records completed and signed appropriately
  - Published: 2022-12-14
- Finding
  - Evidence: Diverse staff recruitment from varied backgrounds, ethnicities and identities to meet people's individual needs
  - Published: 2022-12-14
- Finding
  - Evidence: Staff skilled in recognising emotional distress signs; effective incident monitoring systems with prompt action to mitigate repeat incidents
  - Published: 2022-12-14
- Finding
  - Evidence: Personalised risk assessments gave clear strategies for staff whilst enabling maximum independence; people involved in managing their own risks
  - Published: 2022-12-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7812108253

HomeCare Compass is an independent guide and is not affiliated with the CQC.