# Right at Home Alton and Bordon

*Operated by Alde Care Ltd.*

Right at Home Alton and Bordon is a CQC-regulated home-care agency in Bordon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/02/2022

## Practical info

- Postcode: GU35 0DJ
- Local authority: Hampshire
- Region: South East
- City: Bordon
- Last CQC check: 18/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Electronic care planning system enabled real-time monitoring of care tasks and proactive response to alerts.
  - Published: 2025-12-12
- Finding
  - Evidence: Registered manager fostered an open, supportive culture; staff felt engaged and able to raise concerns.
  - Published: 2025-12-12
- Finding
  - Evidence: Provider worked in partnership with dementia advice services, district nurses, local authority and older persons mental health team.
  - Published: 2025-12-12
- Finding
  - Evidence: Good MCA understanding among staff; consent documented clearly including for those unable to physically sign.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received face-to-face training throughout the pandemic, with regular competency checks by the registered manager.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7811233570

HomeCare Compass is an independent guide and is not affiliated with the CQC.