# Newham Branch

*Operated by Care-Away Limited.*

Newham Branch is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/10/2022

## Practical info

- Postcode: E15 2GE
- Registered manager: Taylor, Sarah
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 21/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-21
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-21

### Other

- Finding
  - Evidence: Robust quality assurance through audits, spot checks and feedback surveys
  - Published: 2022-10-21
- Finding
  - Evidence: Good understanding and application of the Mental Capacity Act and duty of candour
  - Published: 2022-10-21
- Finding
  - Evidence: Person-centred activities tailored by a full-time health and wellbeing officer
  - Published: 2022-10-21
- Finding
  - Evidence: Strong partnership working with GPs, occupational therapists and speech and language therapists
  - Published: 2022-10-21
- Finding
  - Evidence: Personalised care plans reflecting preferences, life history, religious and cultural needs
  - Published: 2022-10-21
- Finding
  - Evidence: Comprehensive staff induction, training and regular supervision/appraisals
  - Published: 2022-10-21
- Finding
  - Evidence: Safe recruitment with DBS checks and no late or missed calls recorded
  - Published: 2022-10-21
- Finding
  - Evidence: Safe medicines management with up-to-date records and competency assessments
  - Published: 2022-10-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-21
- Finding
  - Using medicines safely
  - Published: 2022-10-21
- Finding
  - Staffing and recruitment
  - Published: 2022-10-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-10-21

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2022-10-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7785540975

HomeCare Compass is an independent guide and is not affiliated with the CQC.