# Sky Home Living Limited

Sky Home Living Limited is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/01/2022

## Practical info

- Postcode: TQ12 2HP
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 13/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-13

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-13

### Other

- Finding
  - Evidence: Complaints were handled appropriately with prompt resolution and action taken to prevent recurrence
  - Published: 2022-01-13
- Finding
  - Evidence: Communication needs were assessed and information made available in accessible formats including large print and braille
  - Published: 2022-01-13
- Finding
  - Evidence: End of life care was provided sensitively with liaison with external agencies such as Marie Curie and Rowcroft Hospice
  - Published: 2022-01-13
- Finding
  - Evidence: People and relatives spoke highly of staff being caring, respectful and well-mannered
  - Published: 2022-01-13
- Finding
  - Evidence: Care plans were personalised, respectfully written and developed with people and their relatives
  - Published: 2022-01-13
- Finding
  - Evidence: Infection control was well managed, including prompt COVID-19 response and enforcement of PPE policy
  - Published: 2022-01-13
- Finding
  - Evidence: Medicines were managed safely with an electronic system prompting and recording administration in real time
  - Published: 2022-01-13
- Finding
  - Evidence: Staff were safely recruited with DBS checks, employment history and references reviewed
  - Published: 2022-01-13
- Finding
  - Evidence: Risks were robustly assessed and care plans written before care commenced, with effective systems to share changes in needs
  - Published: 2022-01-13
- Finding
  - Evidence: Staff were aware of safeguarding responsibilities and confident in identifying and reporting concerns
  - Published: 2022-01-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-13

### safe

- Finding
  - Preventing and controlling infection; learning lessons when things go wrong
  - Published: 2022-01-13
- Finding
  - Using medicines safely
  - Published: 2022-01-13
- Finding
  - Staffing and recruitment
  - Published: 2022-01-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-13

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; duty of candour
  - Published: 2022-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7780638117

HomeCare Compass is an independent guide and is not affiliated with the CQC.