# Reline Care Ltd

Reline Care Ltd is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/02/2026

## Practical info

- Postcode: IG11 8FG
- Registered manager: Fonkwa, Roseline
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Consistency of care staff
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Some people told us staff had a caring attitude and treated them with dignity and respect.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans contained brief personal histories with information about people's pasts and significant relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Where concerns were raised about care worker performance the provider took appropriate action including refresher training and increased monitoring.
  - Published: 2021-10-30
- Finding
  - Evidence: Records showed staff received supervision, spot checks on their performance and appraisals in line with the provider's policy.
  - Published: 2021-10-30
- Finding
  - Evidence: The service had a robust complaints policy and records showed that complaints were responded to in line with the policy.
  - Published: 2021-10-30
- Finding
  - Evidence: The service completed regular monitoring and collected feedback from people about their views on the service.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: A staff member told us, 'I don't feel comfortable to raise issues with the registered manager. Things just get brushed under the carpet.'
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: Shadowing records were undated so it was not clear if care workers had completed all the tasks in one session, or over a period of time.
  - Published: 2021-10-30
- **person_centred_care** _(critical)_
  - Evidence: Records of care showed that people were not consistently receiving care in line with their needs and preferences.
  - Published: 2021-10-30
- **cultural_competency** _(moderate)_
  - Evidence: In all nine of the care plans viewed, the section relating to culture was marked 'not applicable' or left blank.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: Although individual concerns had been addressed lessons learnt had not been applied to the whole service.
  - Published: 2021-10-30
- **record_keeping** _(critical)_
  - Evidence: One person's record showed medicines had been recorded as administered on only four occasions during October 2016.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: Audits were completed, but they were not effective as they had not identified issues with the quality of records and plans found during the inspection.
  - Published: 2021-10-30
- **consent_capacity** _(critical)_
  - Evidence: Two care plans stated people lacked capacity; signed by relatives with no record to demonstrate these relatives had legal authority to make decisions on the person's behalf.
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: Care plans were task focussed and did not contain information about people's preferences, or how their religious and cultural background or sexuality affected their preferences.
  - Published: 2021-10-30
- **staff_training** _(critical)_
  - Evidence: Staff covered 15 units of the care certificate on one day... Five care staff were unable to explain the Mental Capacity Act (2005) or different types of abuse when asked by the inspector.
  - Published: 2021-10-30
- **staffing_levels** _(critical)_
  - Evidence: Three of the five care workers we spoke with also told us they did not think there were enough staff. One care worker said, 'No, there's not enough staff.'
  - Published: 2021-10-30
- **missed_or_late_visits** _(critical)_
  - Evidence: People told us there were not enough staff and this meant they missed care visits or received them late.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: Medicines were not managed or recorded in a safe way. Records were unclear and staff did not have sufficient information to ensure they supported people to take their medicines as prescribed.
  - Published: 2021-10-30
- **safeguarding** _(critical)_
  - Evidence: Instances of neglect and abuse were not raised as safeguarding issues and staff did not identify neglect as a type of abuse.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling and accessibility
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### well_led

- Finding
  - People and relative engagement
  - Published: 2021-10-30
- Finding
  - Staff support and team meetings
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-777256040

HomeCare Compass is an independent guide and is not affiliated with the CQC.