# Be Caring Newcastle

*Operated by Be Caring Ltd.*

Be Caring Newcastle is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2022

## Practical info

- Postcode: NE3 3LZ
- Registered manager: Ransome, Billinda
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 31/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-31
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-31
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-31

### Other

- Finding
  - Evidence: Service met the underpinning principles of Right support, right care, right culture
  - Published: 2022-05-31
- Finding
  - Evidence: Registered managers were proactive with statutory notifications and duty of candour
  - Published: 2022-05-31
- Finding
  - Evidence: End of life care delivered in line with people's wishes, praised by relatives
  - Published: 2022-05-31
- Finding
  - Evidence: Compliance with the Accessible Information Standard and good support for communication needs
  - Published: 2022-05-31
- Finding
  - Evidence: Personalised care planning with holistic information for staff
  - Published: 2022-05-31
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, fostering positive relationships
  - Published: 2022-05-31
- Finding
  - Evidence: Safeguarding concerns were reported, referred and investigated appropriately
  - Published: 2022-05-31

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-31
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-31
- Finding
  - Using medicines safely
  - Published: 2022-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-31
- Finding
  - Staffing and recruitment
  - Published: 2022-05-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-31

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-31
- Finding
  - Duty of candour
  - Published: 2022-05-31
- Finding
  - Working in partnership with others
  - Published: 2022-05-31
- Finding
  - Continuous learning and improving care; managers and staff understanding quality, risks and regulatory requirements; promoting a positive person-centred culture
  - Published: 2022-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7766675171

HomeCare Compass is an independent guide and is not affiliated with the CQC.