# Be Caring Manchester

*Operated by Be Caring Ltd.*

Be Caring Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/04/2025

## Practical info

- Postcode: M22 1TG
- Registered manager: Tonks, Henry
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 08/Apr/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-23

### Other

- Finding
  - Evidence: A pilot project with the local authority commissioning team was underway to improve service delivery and staff retention.
  - Published: 2023-05-23
- Finding
  - Evidence: Communication between people, families, staff and management was good with issues resolved promptly.
  - Published: 2023-05-23
- Finding
  - Evidence: Consistent staff supported each person, enabling them to know people's needs well.
  - Published: 2023-05-23
- Finding
  - Evidence: Incidents and safeguarding reports were investigated with actions taken to reduce further risk.
  - Published: 2023-05-23
- Finding
  - Evidence: A quality assurance system was in place with all audit actions completed and improvements made.
  - Published: 2023-05-23
- Finding
  - Evidence: Regular supervision meetings ('Be Supportive') were held and staff felt well supported by the management team.
  - Published: 2023-05-23
- Finding
  - Evidence: Staff received good training including induction, shadow shifts, online and face-to-face courses, with an online system tracking refresher training.
  - Published: 2023-05-23
- Finding
  - Evidence: People received their medicines as prescribed, supported by an electronic MAR system with alerts for missed administrations.
  - Published: 2023-05-23
- Finding
  - Evidence: Staff were safely recruited with all pre-employment checks completed before starting work.
  - Published: 2023-05-23
- Finding
  - Evidence: There were enough staff to attend all calls and meet people's needs, with staff staying the full length of call times and most calls being on time.
  - Published: 2023-05-23
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. An experienced interim manager from the provider's head office had been in post for 3 months.
  - Published: 2023-05-23
- **person_centred_care** _(moderate)_
  - Evidence: The management team were aware some support plans needed more person-centred detail. Work was ongoing to review and improve the level of detail in people's risk assessments.
  - Published: 2023-05-23
- **care_planning** _(moderate)_
  - Evidence: Where one person could become anxious and have behaviours that could be challenging, guidance was not always clear what the behaviour was and what staff should do.
  - Published: 2023-05-23
- **care_planning** _(moderate)_
  - Evidence: the amount of detail included in the guidance varied. For example, 1 moving and handling assessment gave detailed information...whilst another was very brief.
  - Published: 2023-05-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-23
- Finding
  - Using medicines safely
  - Published: 2023-05-23
- Finding
  - Staffing and recruitment
  - Published: 2023-05-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-05-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-05-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-30
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7766675081

HomeCare Compass is an independent guide and is not affiliated with the CQC.