# 5th Floor Hyde Park

*Operated by Divan Care Limited.*

5th Floor Hyde Park is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2022

## Practical info

- Postcode: UB3 4AZ
- Registered manager: Ali, Suad
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 31/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-31
- Finding
  - Staff working with other agencies and supporting people to access healthcare services
  - Published: 2022-05-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-31

### Other

- Finding
  - Evidence: Supported access to community and additional services, including sourcing a wheelchair for one person
  - Published: 2022-05-31
- Finding
  - Evidence: Good infection prevention and control with adequate PPE supplies and observation of staff practice
  - Published: 2022-05-31
- Finding
  - Evidence: Responsive leadership with an experienced registered manager who understood duty of candour
  - Published: 2022-05-31
- Finding
  - Evidence: Effective governance with regular audits, feedback collection and quality monitoring systems
  - Published: 2022-05-31
- Finding
  - Evidence: Robust recruitment processes including identity, right to work, references and criminal record checks
  - Published: 2022-05-31
- Finding
  - Evidence: Staff were suitably trained, supported through spot checks, regular meetings and individual appraisals
  - Published: 2022-05-31
- Finding
  - Evidence: Thorough assessments and regularly reviewed care plans developed with people's involvement
  - Published: 2022-05-31

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-31
- Finding
  - End of life care and support
  - Published: 2022-05-31
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-31
- Finding
  - Using medicines safely
  - Published: 2022-05-31
- Finding
  - Staffing and recruitment
  - Published: 2022-05-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-31
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-31
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-05-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7745608755

HomeCare Compass is an independent guide and is not affiliated with the CQC.