# Bhandal Homecare

*Operated by Bhandal Care Group (BSB Care) Ltd.*

Bhandal Homecare is a CQC-regulated home-care agency in Newark.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/08/2022

## Practical info

- Postcode: NG22 9FE
- Registered manager: Coates, Kirstie
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Newark
- Last CQC check: 17/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-17
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-08-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-17
- Finding
  - Staff working with other agencies to provide consistent, effective and timely care
  - Published: 2022-08-17
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2022-08-17
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2022-08-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-17

### Other

- Finding
  - Evidence: Complaints monitored to identify themes and trends
  - Published: 2022-08-17
- Finding
  - Evidence: Communication needs documented in accessible formats (easy read, large print)
  - Published: 2022-08-17
- Finding
  - Evidence: Registered manager was open, honest, approachable and proactive in lessons learned
  - Published: 2022-08-17
- Finding
  - Evidence: Person-centred approach supporting independence (e.g. supporting a person to walk again)
  - Published: 2022-08-17
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act
  - Published: 2022-08-17
- Finding
  - Evidence: Strong partnership working with healthcare professionals (OT, tissue viability, dietitians, district nurses)
  - Published: 2022-08-17
- Finding
  - Evidence: Staff received annual medicines training, competency assessments and spot checks
  - Published: 2022-08-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-17
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-08-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-17
- Finding
  - Using medicines safely
  - Published: 2022-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-17
- Finding
  - Staffing and recruitment
  - Published: 2022-08-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-17
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7745230105

HomeCare Compass is an independent guide and is not affiliated with the CQC.