# Watershed Care Services Limited

Watershed Care Services Limited is a CQC-regulated home-care agency in Camberley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2021

## Practical info

- Postcode: GU15 3HL
- Registered manager: Olayanju, Olayemi
- Local authority: Surrey
- Region: South East
- City: Camberley
- Last CQC check: 02/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-04

### Other

- Finding
  - Evidence: Good infection prevention and control practices including PPE use and IPC audits
  - Published: 2022-04-04
- Finding
  - Evidence: Open culture with responsive complaints handling and duty of candour understood
  - Published: 2022-04-04
- Finding
  - Evidence: Strong leadership from registered manager with regular audits and spot checks
  - Published: 2022-04-04
- Finding
  - Evidence: Effective working relationships with healthcare professionals and commissioners
  - Published: 2022-04-04
- Finding
  - Evidence: Consistent care workers building positive relationships with people
  - Published: 2022-04-04
- Finding
  - Evidence: Person-centred care plans developed from pre-service assessments and regularly reviewed
  - Published: 2022-04-04
- Finding
  - Evidence: Comprehensive staff induction, Care Certificate, regular training and supervision
  - Published: 2022-04-04
- Finding
  - Evidence: Safe medicines management with competency assessments and spot checks
  - Published: 2022-04-04
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and references
  - Published: 2022-04-04
- Finding
  - Evidence: Reliable timekeeping and contingency arrangements ensuring continuity of care
  - Published: 2022-04-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-04
- Finding
  - End of life care and support
  - Published: 2022-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-04
- Finding
  - Using medicines safely
  - Published: 2022-04-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-04
- Finding
  - Staffing and recruitment
  - Published: 2022-04-04

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7738828495

HomeCare Compass is an independent guide and is not affiliated with the CQC.