# Companion Homecare Ltd

Companion Homecare Ltd is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/02/2025

## Practical info

- Postcode: PR1 7EN
- Registered manager: Crosse, Dawn
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 10/Feb/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control assured; appropriate PPE use confirmed by staff and people using the service.
  - Published: 2023-04-04
- Finding
  - Evidence: Registered manager engaged well with people, relatives and staff through feedback forms and open-door policy.
  - Published: 2023-04-04
- Finding
  - Evidence: Effective partnership working with multidisciplinary community health care professionals.
  - Published: 2023-04-04
- Finding
  - Evidence: Positive staff culture; high morale; registered manager praised for responsiveness and support.
  - Published: 2023-04-04
- Finding
  - Evidence: Care supervisor conducts spot checks of staff competence; issues addressed promptly.
  - Published: 2023-04-04
- Finding
  - Evidence: Governance improved; provider no longer in breach of regulation 17(1); regular audits and risk assessment reviews now in place.
  - Published: 2023-04-04
- Finding
  - Evidence: Safeguarding training provided to staff; up-to-date policy accessible; staff able to describe correct reporting process.
  - Published: 2023-04-04
- Finding
  - Evidence: Medicines management improved; provider no longer in breach of regulation 12(1); audits, stock checks and competency checks in place.
  - Published: 2023-04-04
- **incident_learning** _(minor)_
  - Evidence: There was an incident recording policy however more detail was required, which the registered manager confirmed would be addressed.
  - Published: 2023-04-04
- **medication_management** _(minor)_
  - Evidence: more detailed information was still required [for 'as and when required' medicines]. The registered manager addressed this immediately by completing new forms.
  - Published: 2023-04-04
- **missed_or_late_visits** _(minor)_
  - Evidence: some people told us that occasionally staff did not stay for the correct length of time. The registered manager had commenced electric monitoring of this.
  - Published: 2023-04-04
- **staff_competency** _(moderate)_
  - Evidence: on some occasions the registered manager relied on DBS checks from previous employment. CQC guidance states there should be a new DBS check within 3 months.
  - Published: 2023-04-04
- **record_keeping** _(moderate)_
  - Evidence: we found 1 occasion where written records of an interview were not kept, and sometimes only 1 reference instead of 2 were obtained.
  - Published: 2023-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-03
- Finding
  - Working in partnership with others
  - Published: 2023-02-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-03
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7735251314

HomeCare Compass is an independent guide and is not affiliated with the CQC.