# Grendon Cross Care

*Operated by Grendon Cross Care Ltd.*

Grendon Cross Care is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: NN4 7PA
- Registered manager: Gwaringa, Christopher
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Open, approachable leadership with passionate registered manager and director
  - Published: 2022-05-19
- Finding
  - Evidence: Strong governance with audits, quality monitoring and a culture of continuous improvement
  - Published: 2022-05-19
- Finding
  - Evidence: Accessible complaints policy available in easy-read and pictorial formats
  - Published: 2022-05-19
- Finding
  - Evidence: Effective communication support using PECS, visual aids and pictorial schedules
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred care plans incorporating cultural, religious and equality considerations
  - Published: 2022-05-19
- Finding
  - Evidence: Comprehensive induction and ongoing training programme with consistent supervision
  - Published: 2022-05-19
- Finding
  - Evidence: Strong infection prevention and control practices including PPE and COVID-19 testing
  - Published: 2022-05-19
- Finding
  - Evidence: Safe medicines management with staff trained, competency-checked and regular auditing
  - Published: 2022-05-19
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and references before staff started
  - Published: 2022-05-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks, regulatory requirements and duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7731682325

HomeCare Compass is an independent guide and is not affiliated with the CQC.