# Lambeth Care Services Limited

Lambeth Care Services Limited is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/08/2022

## Practical info

- Postcode: CR0 5PE
- Registered manager: Musah, Zara
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 20/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-08-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-20
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-20

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals such as occupational therapists and GPs
  - Published: 2022-08-20
- Finding
  - Evidence: Visible and accessible leadership with regular spot checks and telephone checks
  - Published: 2022-08-20
- Finding
  - Evidence: Regular supervision, training, and competency assessments for staff
  - Published: 2022-08-20
- Finding
  - Evidence: Person-centred care records including spiritual, cultural beliefs and protected characteristics
  - Published: 2022-08-20
- Finding
  - Evidence: Continuity of care with same staff team assigned to each person
  - Published: 2022-08-20
- Finding
  - Evidence: Robust recruitment practices including DBS checks, references, and right-to-work verification
  - Published: 2022-08-20
- Finding
  - Evidence: Staff knew about safeguarding procedures and how to protect people from abuse
  - Published: 2022-08-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-20
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-20
- Finding
  - Using medicines safely
  - Published: 2022-08-20
- Finding
  - Staffing and recruitment
  - Published: 2022-08-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-20
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-08-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7729851670

HomeCare Compass is an independent guide and is not affiliated with the CQC.