# Sams Medicare

*Operated by Sams Medicare Ltd.*

Sams Medicare is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/03/2023

## Practical info

- Postcode: CO2 8JX
- Registered manager: Makasi, Tendai
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 28/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: Feedback mechanisms (surveys) in place; feedback used to improve care.
  - Published: 2023-04-28
- Finding
  - Evidence: Registered manager understood duty of candour and MCA responsibilities.
  - Published: 2023-04-28
- Finding
  - Evidence: PPE was available and replenished as required; staff received infection control training.
  - Published: 2023-04-28
- Finding
  - Evidence: Comprehensive, personalised care assessments and regularly reviewed support plans.
  - Published: 2023-04-28
- Finding
  - Evidence: Safeguarding systems and processes were in place; staff understood responsibilities for reporting concerns.
  - Published: 2023-04-28
- Finding
  - Evidence: Sufficient staffing levels with a small consistent team who knew the person well.
  - Published: 2023-04-28
- Finding
  - Evidence: People spoke positively about care: 'Staff always go above and beyond and are amazing. I have no complaints. They are extremely considerate and kind.'
  - Published: 2023-04-28
- **end_of_life_care** _(minor)_
  - Evidence: There was limited information in the support plans we reviewed relating to people's end of life wishes.
  - Published: 2023-04-28
- **medication_management** _(minor)_
  - Evidence: medication competency assessments...were completed in theory without the registered manager observing staff supporting a person with medication.
  - Published: 2023-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7729795167

HomeCare Compass is an independent guide and is not affiliated with the CQC.